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              OM Integrative Infusion Center

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81 W. 1st Street, Sioux Center, IA  51250
Phone:  712.722.0786
Fax:       1-844-364-8780

Email:    customercare@omiic.com

Cancellation and No Show Policy

Our goal is to provide quality care in a timely manner.  In order to do so, we have found it necessary to implement a cancellation and no show policy.  This policy enables us to better utilize our available appointments, facilities and clinical resources to serve those patients in need of care and our service.

Cancellation of Appointment  If it is necessary to cancel your appointment, we require that you call us 24 hours prior to your scheduled appointment. Appointments are in high demand and your early cancellation will give another person the opportunity to have access to our care.

How to Cancel Your Appointment

To cancel an appointment, please call 712.722.0786 during normal business hours, or leave a message if after hours. Cancellations by contacting anyone in the office personally, by written email or voicemail, will not be honored.  Regular business hours for OM Integrative Infusion Center are presently every Monday, Wednesday and Friday, unless closed in observance of a holiday.Late Cancellations

Late cancellations will be considered a "no show" appointment unless emergent, extenuating and verifiable circumstances exist. 

No Show PolicyA "no show" appointment is when someone misses an appointment without cancelling the appointment 24 hours prior to their scheduled appointment. Failure to be present at the time of a scheduled appointment will be recorded in the patient's chart as a "no show".  In addition, there will be a $50 fee/per "now show" appointment applied to the patient's file. Repeated "no show" appointments could result in discharge from the OM Integrative Infusion Center practice.  

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FOR MORE INFORMATION   +1.712.722.0786